20001
|
Unable to load a cassette
|
Remove and replace cassette - Check the micro-switch
located on the inside left wall of the dispenser
|
20002
|
Low Cash
|
Replenish the cash - if using less than 75 bills,
disable "Low Cash Warning" in the Transaction Setup menu.
|
20003
|
Reject Bin is Full
|
Empty reject bin - if bin is empty, do a Cassette
Total
|
20004
|
Vault Door is Open
|
Close vault door - check vault door switch (located
upper left corner) - check that black and white, 2 -wire connector
is properly connected at rear of main board.
|
20010
|
Receipt Paper Jam
|
Remove jammed paper - Release receipt paper drawer
by pressing the tab with the green sticker located at the front
of the printer.
|
20012
|
Receipt printer feed lever open
|
Close the feed lever on the printer.
|
20013
|
Receipt paper is empty
|
Replenish the paper roll
|
20014
|
Thermal printer is overheated
|
Contact manufacturer
|
2xx15
|
Cash Dispenser detects bills prior to dispensing
|
Remove any jammed bills from the dispenser.
|
Axxx1
|
Receipt printer feed lever open - during operation
|
Close the feed lever on the printer.
|
Axxx2
|
Thermal printer is overheated - during operation
|
Contact manufacturer
|
Axxx3
|
Receipt Paper Jam
|
Remove jammed paper - Release receipt paper drawer
by pressing the tab with the green sticker located at the front
of the printer.
|
Axxx4
|
Receipt paper is empty
|
Replenish the paper roll
|
Axxx5
|
Receipt paper is jamming during loading
|
Remove any jammed paper and then reload.
|
Axxx8
|
Receipt paper cutter error
|
Contact manufacturer
|
ADNxx
|
Printer connection error
|
Check cables between Printer and Mainboard, remove
cables (even though they may be attached) and re-connect
|
C001x
|
CDU sensor is tripped
|
Most typically a COO11 error, this would indicate
a bill jam at the exit sensor of the Cash Dispenser. Usually caused
by a customer putting fingers in the cash drawer during dispense.
|
C002x
|
CDU sensor is tripped
|
Check dispenser for jammed bills and restart the machine
|
C0030
|
CDU motor failure
|
Contact manufacturer
|
C0031
|
CDU Gate solenoid error
|
Contact manufacturer
|
C0032
|
Outlet solenoid error
|
Contact manufacturer
|
C0033
|
CDU Encoder error
|
Contact manufacturer
|
C0034
|
Double Note detect module failure
|
Contact manufacturer
|
C0035
|
Double Note detect module failure (2)
|
Contact manufacturer
|
C0036
|
Detected notes in path before initializing
|
Check for notes in the Cash Dispenser.
|
C0039
|
Gate sensor open during initializing
|
Contact manufacturer
|
C003B
|
Notes detected during installation
|
Check for notes in the Cash Dispenser.
|
C0040
|
Cassette removed during dispense
|
Reset the cassette, check position of microswitch
on right rear wall of cassette bay in the dispenser. Check the condition
of the white plastic cassette retaining clips in the dispenser.
|
C0041
|
Tried to dispense notes more than 5 times
|
Check the condition of the cash in the cassette. Verify
that the cash is of good quality. Check that the denomination in
Transaction setup matches the actual denomination loaded
|
C0042
|
Note jam
|
Check for notes in the Cash Dispenser.
|
C0043
|
More than 10 notes rejected during one transaction
|
Verify the quality of the cash. Straighten and shuffle
cash in the cassette.
|
C0044
|
More than 5 notes rejected consecutively
|
Verify the quality of the cash. Straighten and shuffle
cash in the cassette.
|
C0046
|
CDU Hardware Failure
|
Contact manufacturer
|
C0047
|
Feed error
|
Check the notes in the cassette, feed error occurred
where the cash leaves the cassette. Verify that the cassette has
cash in it.
|
C0048
|
Incorrect bill count
|
Verify cash count under settlement
|
C004A
|
Jammed notes
|
Check for notes in the Cash Dispenser.
|
C004B
|
Long note detected 3 times consecutively
|
Verify the quality of the cash. Straighten and shuffle
cash in the cassette.
|
C004C
|
Miscount of notes between sensors
|
Verify operation of exit gate. Check the number of
dispensed notes.
|
C004D
|
Cash cassette not properly set
|
Reset the cassette, check position of microswitch
on right rear wall of cassette bay in the dispenser. Check the condition
of the white plastic cassette retaining clips in the dispenser.
|
C004E
|
Miscount of notes between sensors
|
Test CDU using diagnostics, verify amount of dispensed
notes versus requested notes.
|
C004F
|
Miscount of notes between sensors
|
Test CDU using diagnostics, verify amount of dispensed
notes versus requested notes.
|
C0050
|
Power failure during dispense
|
Remove any notes from path, verify amount of dispensed
notes.
|
C0051
|
Over 150 notes requested
|
Contact manufacturer
|
C0052
|
Detected notes in path after dispense
|
Remove any notes from path, verify amount of dispensed
notes.
|
C0053
|
CDU double detect module failure.
|
Contact manufacturer
|
C0055
|
Detected long notes at outlet sensor
|
Check quality of cash, verify that denomination matches
actual loaded cash.
|
C0056
|
Exit gate sensor failure
|
Contact manufacturer
|
C006x
|
Sensor failure
|
Check sensors for debris. Contact manufacturer.
|
C007x
|
Sensor failure
|
Check sensors for debris. Contact manufacturer.
|
C0082
|
Shutter failure
|
Contact manufacturer
|
C0083
|
Stacker sensor failure
|
Contact manufacturer
|
C0084
|
Shutter close error
|
Contact manufacturer
|
CDNxx
|
CDU connection failure
|
Check cables between CDU and Mainboard, remove cables
(even though they may be attached) and re-connect. This error is
of concern only if it is repeated. Outside interference may cause
it.
|
D0001
|
Modem initializing error
|
Check modem
|
D0002
|
Reversal transaction failed.
|
Check transaction with the processor. Verify CDU functionality
with diagnostics. Verify phone connection.
|
D0012
|
Invalid Transaction
|
Code reported from host processor
|
D0013
|
Invalid Amount
|
Code reported from host processor
|
D0014
|
Invalid Card Number
|
Code reported from host processor
|
D0020
|
Surcharge screen should have been displayed
|
Code reported from host processor
|
D0024
|
Exceeds issuer withdrawl limit
|
Code reported from host processor
|
D0039
|
No credit account
|
Code reported from host processor
|
D0051
|
Insufficient funds
|
Code reported from host processor
|
D0052
|
No checking account
|
Code reported from host processor
|
D0053
|
No savings account
|
Code reported from host processor
|
D0054
|
Expired Card
|
Code reported from host processor
|
D0055
|
Invalid PIN
|
Code reported from host processor - If processing
through Coredata verify that Dual-Masterkey is enabled (Host Setup)
- all other processors it is disabled.
|
D0057
|
Transaction not permitted - card
|
Code reported from host processor
|
D0058
|
Transaction not permitted - Terminal
|
Code reported from host processor
|
D0061
|
Exceeded withdrawl limit
|
Code reported from host processor
|
D0075
|
Number of PIN tries exceeded
|
Code reported from host processor
|
D0078
|
No Account
|
Code reported from host processor
|
D0080
|
Invalid Date
|
Code reported from host processor
|
D0083
|
Cannot verify PIN
|
Code reported from host processor
|
D0086
|
Cannot verify PIN
|
Code reported from host processor
|
D0091
|
Bank unavailable
|
Code reported from host processor
|
D0092
|
System unavailable
|
Code reported from host processor
|
D0093
|
Transaction serial number mismatch
|
Contact host processor
|
D0094
|
Record format mismatch
|
Contact host processor
|
D0095
|
Routing ID mismatch
|
Verify Routing ID number - Contact host processor
|
D0096
|
Terminal ID mismatch
|
Verify Terminal ID number - Contact host processor
|
D0097
|
Response type mismatch (reversal)
|
Contact host processor
|
D0098
|
Response type mismatch (day-close)
|
Contact host processor
|
D0099
|
Response type mismatch (Configuration)
|
Contact host processor
|
D009A
|
Response type mismatch (Withdrawl, Balance, Transfer)
|
Contact host processor
|
D009B
|
STX omitted
|
Contact host processor
|
D009C
|
ETX omitted
|
Contact host processor
|
D009D
|
FS omitted (after response code)
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D009E
|
FS omitted (after retrieval referance number)
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D009F
|
FS omitted (after system trace audit number)
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D00A0
|
FS omitted (after account balance)
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D00A1
|
FS omitted (after available balance)
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D00A2
|
FS omitted (after available balance)
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D00A3
|
FS omitted (after authorization response text)
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D00A4
|
ETX is in wrong place
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D00A5
|
FS omitted (after total cash dispense amount in day
close)
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D00A6
|
FS omitted (after total non cash dispense amount in
day close)
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D00A7
|
FS omitted (after surcharge amount in day close message)
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D00A8
|
FS omitted (after surcharge amount in configuration
message)
|
Verify that version of Mini-Bank Software matches
host processor. Contact host processor
|
D00A9
|
ETX omitted (from configuration message)
|
Contact host processor
|
D0300
|
Modem is not responding
|
Verify modem function.
|
D1000
|
No Connection
|
Verify modem function.
|
D1100
|
ENQ not received from host
|
Contact host processor
|
D1200
|
Transmission error
|
Verify modem function.
|
D1300
|
NAK sent 3 times to host
|
Verify host phone number - See D170x
|
D1500
|
Modem connection time out - host not responding
|
Verify host phone number - verify modem speed - See
D170x
|
D170x
|
Modem cannot support connection - excessive line noise
(usualy D1704/06)
|
Phone line connected to ATM will not support Data-communication.
In line filter may fix this. Excessive EMI emissions from outside
source (neon sign, freezer)
|
D1800
|
No dial tone
|
Verify that incoming phone line is plugged into "Line"
rather than "Phone" on mainboard. Phone line is in use
or is being shared with another phone device (FAX, POS, phone)
|
D1900
|
No answer
|
Verify host phone number - See D170x
|
D2000
|
Phone line Busy
|
Verify host phone number - call line with handset
and check for busy signal - See D170x
|
D2100
|
Modem initializing error
|
Check modem
|
D2200
|
EOT not received from host
|
Contact host processor
|
E000x
|
RMS port failure, response time out, modem failure,
no dial tone
|
Verify RMS settings (Host Setup) - See D170x
|
F0001
|
Current Number of Bills is 0
|
Load notes into the cash cassette - use Add Cassette
function in Settlement
|
F0002
|
No Surcharge Owner set
|
Set Surcharge owner - (Customer Setup)
|
F0003
|
No Surcharge Amount
|
Set Surcharge amount - (Customer Setup)
|
F0004
|
No refresh timer set when advertisement is enabled
|
Set refresh timer - (Customer Setup)
|
F0005
|
No Advertisement text when advertisement is enabled
|
Set Advertisement text - (Customer Setup)
|
F0006
|
Dispense limit set error (must be less than 25 notes)
|
Set Dispense limit - (Transaction Setup)
|
F0007
|
Denomination Set error
|
Valid Denominations are $10, $20, $50, $100 - (Transaction
Setup)
|
F0008
|
Fast Cash Set error (cannot exceed dispense limit)
|
Check fast cash settings (Transaction Setup)
|
F0009
|
Master Key index is invalid
|
Check Master Key index - verify checksum (Host Setup)
|
F000A
|
Master Key is empty
|
Check Master Key checksum - re-inject key (Host Setup)
|
F000B
|
Host Telephone Number is not set
|
Set Host Telephone Number - (Host Setup)
|
F000C
|
Error Retry timer is not set
|
Set Error retry timer (Host Setup)
|
F000D
|
RMS Password is not set when RMS is enabled
|
Set RMS Password - (Host Setup)
|
F000E
|
RMS phone number is not set when RMS send is enabled
|
Set RMS Phone number - (Host Setup)
|
F000F
|
Terminal ID is not set
|
Set Terminal ID number - (Host Setup)
|
F0010
|
Routing ID is not set
|
Set Routing ID number - (Host Setup)
|
F0011
|
Master Key Serial number is not set
|
Set Master Key serial number - (Host Setup)
|