| 20001 |
Unable to load a cassette |
Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser |
| 20002 |
Low Cash |
Replenish the cash - if using less than 75 bills, disable "Low Cash Warning" in the Transaction Setup menu. |
| 20003 |
Reject Bin is Full |
Empty reject bin - if bin is empty, do a Cassette Total |
| 20004 |
Vault Door is Open |
Close vault door - check vault door switch (located upper left corner) - check that black and white, 2 -wire connector is properly connected at rear of main board. |
| 20010 |
Receipt Paper Jam |
Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. |
| 20012 | Receipt printer feed lever open |
Close the feed lever on the printer. |
| 20013 |
Receipt paper is empty |
Replenish the paper roll |
| 20014 |
Thermal printer is overheated |
Contact manufacturer |
| 2xx15 |
Cash Dispenser detects bills prior to dispensing |
Remove any jammed bills from the dispenser. |
| Axxx1 |
Receipt printer feed lever open - during operation |
Close the feed lever on the printer. |
| Axxx2 |
Thermal printer is overheated - during operation |
Contact manufacturer |
| Axxx3 |
Receipt Paper Jam |
Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. |
| Axxx4 |
Receipt paper is empty |
Replenish the paper roll |
| Axxx5 |
Receipt paper is jamming during loading |
Remove any jammed paper and then reload. |
| Axxx8 |
Receipt paper cutter error |
Contact manufacturer |
| ADNxx |
Printer connection error |
Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect |
| C001x |
CDU sensor is tripped |
Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. |
| C002x |
CDU sensor is tripped |
Check dispenser for jammed bills and restart the machine |
| C0030 |
CDU motor failure |
Contact manufacturer |
| C0031 |
CDU Gate solenoid error |
Contact manufacturer |
| C0032 |
Outlet solenoid error |
Contact manufacturer |
| C0033 |
CDU Encoder error |
Contact manufacturer |
| C0034 |
Double Note detect module failure |
Contact manufacturer |
| C0035 |
Double Note detect module failure (2) |
Contact manufacturer |
| C0036 |
Detected notes in path before initializing |
Check for notes in the Cash Dispenser. |
| C0039 |
Gate sensor open during initializing |
Contact manufacturer |
| C003B |
Notes detected during installation |
Check for notes in the Cash Dispenser. |
| C0040 |
Cassette removed during dispense |
Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. |
| C0041 |
Tried to dispense notes more than 5 times |
Check the condition of the cash in the cassette. Verify that the cash is of good quality. Check that the denomination in Transaction setup matches the actual denomination loaded |
| C0042 |
Note jam |
Check for notes in the Cash Dispenser. |
| C0043 |
More than 10 notes rejected during one transaction |
Verify the quality of the cash. Straighten and shuffle cash in the cassette. |
| C0044 |
More than 5 notes rejected consecutively |
Verify the quality of the cash. Straighten and shuffle cash in the cassette. |
| C0046 |
CDU Hardware Failure |
Contact manufacturer |
| C0047 |
Feed error |
Check the notes in the cassette, feed error occurred where the cash leaves the cassette. Verify that the cassette has cash in it. |
| C0048 |
Incorrect bill count |
Verify cash count under settlement |
| C004A |
Jammed notes |
Check for notes in the Cash Dispenser. |
| C004B |
Long note detected 3 times consecutively |
Verify the quality of the cash. Straighten and shuffle cash in the cassette. |
| C004C |
Miscount of notes between sensors |
Verify operation of exit gate. Check the number of dispensed notes. |
| C004D |
Cash cassette not properly set |
Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. |
| C004E |
Miscount of notes between sensors |
Test CDU using diagnostics, verify amount of dispensed notes versus requested notes. |
| C004F |
Miscount of notes between sensors |
Test CDU using diagnostics, verify amount of dispensed notes versus requested notes. |
| C0050 |
Power failure during dispense |
Remove any notes from path, verify amount of dispensed notes. |
| C0051 |
Over 150 notes requested |
Contact manufacturer |
| C0052 |
Detected notes in path after dispense |
Remove any notes from path, verify amount of dispensed notes. |
| C0053 |
CDU double detect module failure. |
Contact manufacturer |
| C0055 |
Detected long notes at outlet sensor |
Check quality of cash, verify that denomination matches actual loaded cash. |
| C0056 |
Exit gate sensor failure |
Contact manufacturer |
| C006x |
Sensor failure |
Check sensors for debris. Contact manufacturer. |
| C007x |
Sensor failure |
Check sensors for debris. Contact manufacturer. |
| C0082 |
Shutter failure |
Contact manufacturer |
| C0083 |
Stacker sensor failure |
Contact manufacturer |
| C0084 |
Shutter close error |
Contact manufacturer |
| CDNxx |
CDU connection failure |
Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. This error is of concern only if it is repeated. Outside interference may cause it. |
| D0001 |
Modem initializing error |
Check modem |
| D0002 |
Reversal transaction failed. |
Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. |
| D0012 |
Invalid Transaction |
Code reported from host processor |
| D0013 |
Invalid Amount |
Code reported from host processor |
| D0014 |
Invalid Card Number |
Code reported from host processor |
| D0020 |
Surcharge screen should have been displayed |
Code reported from host processor |
| D0024 |
Exceeds issuer withdrawl limit |
Code reported from host processor |
| D0039 |
No credit account |
Code reported from host processor |
| D0051 |
Insufficient funds |
Code reported from host processor |
| D0052 |
No checking account |
Code reported from host processor |
| D0053 |
No savings account |
Code reported from host processor |
| D0054 |
Expired Card |
Code reported from host processor |
| D0055 |
Invalid PIN |
Code reported from host processor - If processing through Coredata verify that Dual-Masterkey is enabled (Host Setup) - all other processors it is disabled. |
| D0057 |
Transaction not permitted - card |
Code reported from host processor |
| D0058 |
Transaction not permitted - Terminal |
Code reported from host processor |
| D0061 |
Exceeded withdrawl limit |
Code reported from host processor |
| D0075 |
Number of PIN tries exceeded |
Code reported from host processor |
| D0078 |
No Account |
Code reported from host processor |
| D0080 |
Invalid Date |
Code reported from host processor |
| D0083 |
Cannot verify PIN |
Code reported from host processor |
| D0086 |
Cannot verify PIN |
Code reported from host processor |
| D0091 |
Bank unavailable |
Code reported from host processor |
| D0092 |
System unavailable |
Code reported from host processor |
| D0093 |
Transaction serial number mismatch |
Contact host processor |
| D0094 |
Record format mismatch |
Contact host processor |
| D0095 |
Routing ID mismatch |
Verify Routing ID number - Contact host processor |
| D0096 |
Terminal ID mismatch |
Verify Terminal ID number - Contact host processor |
| D0097 |
Response type mismatch (reversal) |
Contact host processor |
| D0098 |
Response type mismatch (day-close) |
Contact host processor |
| D0099 |
Response type mismatch (Configuration) |
Contact host processor |
| D009A |
Response type mismatch (Withdrawl, Balance, Transfer) |
Contact host processor |
| D009B |
STX omitted |
Contact host processor |
| D009C |
ETX omitted |
Contact host processor |
| D009D |
FS omitted (after response code) |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D009E |
FS omitted (after retrieval referance number) |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D009F |
FS omitted (after system trace audit number) |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A0 |
FS omitted (after account balance) |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A1 |
FS omitted (after available balance) |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A2 |
FS omitted (after available balance) |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A3 |
FS omitted (after authorization response text) |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A4 |
ETX is in wrong place |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A5 |
FS omitted (after total cash dispense amount in day close) |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A6 |
FS omitted (after total non cash dispense amount in day close) |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A7 |
FS omitted (after surcharge amount in day close message) |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A8 |
FS omitted (after surcharge amount in configuration message) |
Verify that version of Mini-Bank Software matches host processor. Contact host processor |
| D00A9 |
ETX omitted (from configuration message) |
Contact host processor |
| D0300 |
Modem is not responding |
Verify modem function. |
| D1000 |
No Connection |
Verify modem function. |
| D1100 |
ENQ not received from host |
Contact host processor |
| D1200 |
Transmission error |
Verify modem function. |
| D1300 |
NAK sent 3 times to host |
Verify host phone number - See D170x |
| D1500 |
Modem connection time out - host not responding |
Verify host phone number - verify modem speed - See D170x |
| D170x |
Modem cannot support connection - excessive line noise (usualy D1704/06) |
Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer) |
| D1800 |
No dial tone |
Verify that incoming phone line is plugged into "Line" rather than "Phone" on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone) |
| D1900 |
No answer |
Verify host phone number - See D170x |
| D2000 |
Phone line Busy |
Verify host phone number - call line with handset and check for busy signal - See D170x |
| D2100 |
Modem initializing error |
Check modem |
| D2200 |
EOT not received from host |
Contact host processor |
| E000x |
RMS port failure, response time out, modem failure, no dial tone |
Verify RMS settings (Host Setup) - See D170x |
| F0001 |
Current Number of Bills is 0 |
Load notes into the cash cassette - use Add Cassette function in Settlement |
| F0002 |
No Surcharge Owner set |
Set Surcharge owner - (Customer Setup) |
| F0003 |
No Surcharge Amount |
Set Surcharge amount - (Customer Setup) |
| F0004 |
No refresh timer set when advertisement is enabled |
Set refresh timer - (Customer Setup) |
| F0005 |
No Advertisement text when advertisement is enabled |
Set Advertisement text - (Customer Setup) |
| F0006 |
Dispense limit set error (must be less than 25 notes) |
Set Dispense limit - (Transaction Setup) |
| F0007 |
Denomination Set error |
Valid Denominations are $10, $20, $50, $100 - (Transaction Setup) |
| F0008 |
Fast Cash Set error (cannot exceed dispense limit) |
Check fast cash settings (Transaction Setup) |
| F0009 |
Master Key index is invalid |
Check Master Key index - verify checksum (Host Setup) |
| F000A |
Master Key is empty |
Check Master Key checksum - re-inject key (Host Setup) |
| F000B |
Host Telephone Number is not set |
Set Host Telephone Number - (Host Setup) |
| F000C |
Error Retry timer is not set |
Set Error retry timer (Host Setup) |
| F000D |
RMS Password is not set when RMS is enabled |
Set RMS Password - (Host Setup) |
| F000E |
RMS phone number is not set when RMS send is enabled |
Set RMS Phone number - (Host Setup) |
| F000F |
Terminal ID is not set |
Set Terminal ID number - (Host Setup) |
| F0010 |
Routing ID is not set |
Set Routing ID number - (Host Setup) |
| F0011 |
Master Key Serial number is not set |
Set Master Key serial number - (Host Setup) |